Business start-up and personal asset protection services.

Who is On a Call? Who is on DND / Logged Out?

Ok we figured out how to program the phones so that we could see who is / is not on a call.

Now we need that feature to actually work. HELP.
When the employee puts the call on DND (do not disturb)  they still appear available. When the employee LOGS OUT of their phone, they still appear available.
Thus, only when the employee is ON A CALL does the feature work properly.
Can you fix this please?